The National Emergency Managemant Agency, NEMA, has advocated stronger ties and collaborations with stakeholders to strengthen a service culture where every Nigerian is heard, valued and supported.
NEMA Director General, Mrs Zubaida Umar, who made the advocacy during an event to comemmorate the 2025 Customer Service week in Uyo, the Akwa Ibom State capital, stated that the Agency is ever ready to serve with heart and might while acting with urgency to stand with every Nigerian every time no matter the challenge.
The NEMA DG, represented by Head of Operations Uyo Office, Mrs Mnadu Aisueni, explained that this years theme is a reminder that no challenge is insumountable when service is driven by purpose and passion.
Mrs Umar stated that though disasters occur without notice, NEMA’s mandate demands more than just coordination of emergency response but excellence in every action and integrity in every process, compliance to quality assurance, ensuring that every relief effort reaches the right people at the right time with the right resources, strengthening public trust and aligning NEMA’s humanitarian intervention with national policies and international standards.
The NEMA DG emphasised the agency’s dedication to delivering exceptional service, highlighting the importance of empathy, professionalism, and accountability in disaster management.
With the theme: Mission Possible, NEMA celebrated their citizens, customers and stakeholders, reiterating its commitment to providing timely and efficient emergency response to Nigerians, particularly in times of crisis.
“As the nation’s apex disaster management agency,our “customers”are the millions of Nigerians whose lives and livelihoods depend on our efficiency, empathy, and professionalism.
“Whether we are responding to disasters, coordinating humanitarian relief, managing internally displaced persons’ camps, or strengthening community resilience,our success is measured by the trust and satisfaction of the people we serve.
“Disasters do not give notice. In times of crisis, a kind word, a timnely update, a listening ear, or a swift response can make the difference between despair and hope.
“NEMA’s customer service is not just a department but the heart of its mandate, driven by values of empathy, professionalism, and accountability.”
Mrs Umar called on partners and stakeholders to join in strengthening a service culture where every Nigerian feels heard, valued, and supported.
In her welcome address, the State Verification Officer, NEMA, Mrs Enenwan Afangide noted that the customer service week serves as a reminder that quality service is the foundation of disaster management.
In a remark akwa Ibom Deputy Governor Dr Akon Ayakenyi, rep by Director Admin in charge of SEMA, Mr Samuel Inyang, lauded the giant strides of the agency in meeting the humanitarian needs of victims of disaster promising more support and collaboration
In a presentation titled Quality Assurance and Compliance in Humanitarian Service Delivery, the Akwa Ibom Branch Secretary Nigerian Red Cross, Mr Umoh Antia emphasisied that it encompasses best practices such as establishment of clear standards, training and capacity building as well as monitoring and evaluation.
He called for an acceptable quality standard when rendering services to the public.
In their separate goodwill, partners and stakeholders commended the humanitarian efforts of the NEMA pledging more support and collaboration.
Highpoint of the event was presentation of award to the deputy gov in recognition, acknowledging the contributions of tge state government to the success story of NEMA Akwa Ibom State
